Name: Charda Shelton
Rating: 1
Review: Good evening,I am writing to formally address a series of issues that occurred on Saturday, December 21st, regarding the party bus service arranged by my sister for a brunch outing in Washington, DC. Unfortunately, the experience was far below expectations, and I feel it is important to bring this to your attention.The bus was scheduled to pick us up in Towson, MD at 1:00 PM, but it arrived late. Moreover, it was too small for the entire party, forcing several passengers to stand during the ride. Upon boarding, we noticed that the bus had a flat tire. A male guest immediately informed the female driver, who proceeded to drive to the nearest WaWa gas station to address the issue. For reasons that were never explained, the driver opted not to inflate the tire, but instead continued the journey.The driver then began driving at an accelerated speed, which not only caused discomfort but also made the entire bus smell of burning rubber. When passengers raised concerns, the driver dismissed them, claiming everything was fine. The situation worsened when the tire started smoking, triggering coughing and choking among multiple passengers. Only after several passengers screamed for her to pull over did the driver stop on the side of a busy highway in freezing conditions. After inspecting the tire for a few minutes, she informed us that we would need to switch buses in Jessup.During the drive to Jessup, the driver again sped excessively, worsening the burning smell and passenger discomfort. Upon switching buses, the driver became further disoriented, failing to follow the correct directions to our brunch location. Once we arrived in Washington, DC, she had to ask for directions to the restaurant, which added another 30 minutes to our journey. As a result, we missed our brunch reservation.To make matters worse, the driver rushed us when it was time to return, giving us only about an hour and 15 minutes to eat and enjoy the meal. The bus was supposed to pick us up at 5:30 PM, but once again, the driver was late. When she finally arrived, she hurried us back onto the bus and attempted to leave without waiting for all the passengers to board.The entire experience was extremely unprofessional, and it was clear that the driver neither took responsibility nor showed any empathy for the numerous issues we encountered. She consistently blamed the clients for the problems, despite them clearly being the fault of the company.I urge you to reassess the level of customer service your company provides and the standards to which you hold your employees. Given the significant inconvenience and distress caused by this experience, I strongly believe some form of compensation should be offered to the clients involved.I look forward to your prompt response and resolution.
Date: 3 weeks ago